I will say what was on the receipt was served correctly, but was NOT what I ordered.
The manager Jessica does not pay attention to detail. She talks before listening to the problem and solving the initial issue. Then she trys to make you feel like it is your fault the employee isn't doing their job accurately. Once you repeat yourself enough times for the whole restaurant to hear, she will acknowledge what you are saying, repeat it, and then change the subject to how well the employees are trained. Jessica is oblivious to reality and how to keep the customer happy when an employee makes a legitimate mistake.
It's sad when the cashier reads the order back correctly, but doesn't enter the order correctly. When I spoke with Jessica, the manager, she assured me the employees were trained well instead of acknowledging the issue. After repeating the problem 3 times, she finally realized it was the cashier's mistake. Instead of offering a refund for the uneaten food in front of me, she offered new food. I am not the type to send back my food for corrections, because who knows what will be served the 2nd time!!!!! Therefore, I took the food that I paid for and served it to my dog.
Or favorite place to go. Absolutely delicious!!!
Worst cookie ever in the all star $5 meal and the spicy chicken burger lettuce was soggy and no flavor and not even spicy ,not worth the traffic to go there
The only reason I didn't give one star was bcuz I loved the chicken tenders and there was no wait in the drive-thru line-- aside from that, I was horrified at my experience here. First, when I went to pay, they couldn't figure out how to debit my debit/credit card so having already ordered almost $40 worth of food, and since that was our dinner, I had to leave the location and drive all the way to Chase Bank ATM to pull cash out to pay for said food. Upon my return, the drive-thru line was huge so I had to get out in the rain and go inside. No biggie, right? WRONG. *to be continued*
Carl S Jr is a US Restaurant based in Oroville, California. Carl S Jr is located at 2730 Olive Hwy, Oroville, CA 95966, USA.
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